Terms and Conditions


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TERMS & CONDITIONS AND USE OF THE LLAOLLAO MALAYSIA LOYALTY MOBILE APPLICATION – MYLLAOLLAOCLUB. BY ACCESSING OR PARTICIPATING IN THE MYLLAOLLAOCLUB LOYALTY PROGRAM, YOU ARE AGREE TO BE BOUND BY THESE TERMS OF USE AND WE MAY PROVIDE NOTICES, DISCLOSURES, AMENDMENTS TO THESE TERMS & CONDITIONS, AND OTHER INFORMATION RELATING TO THE MYLLAOLLAOCLUB LOYALTY PROGRAM. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT ACCESS OR PARTICIPATE IN THE MYLLAOLLAOCLUB LOYALTY PROGRAM.

MyllaollaoClub is a llaollao Malaysia mobile application owned and operated by Petra Empire Sdn Bhd (1151810-X), a subsidiary of Woodpeckers Group Sdn Bhd.

llaollao Malaysia has developed the loyalty program to offer its customers offers, promotions, discounts, vouchers or prizes through the mobile application ‘’MyllaollaoClub’’ (hereinafter, the ‘’App’’). The supports are exclusive, that user is made accessible only to the advantages of the loyalty program through their purchases. The offers will be available in the establishments of llaollao chain in Malaysia adhered to the loyalty program at any time, operated by PETRA EMPIRE SDN BHD (1151810-X).

You agree that we may provide notices, disclosures and amendments to these Terms & Conditions, and other information relating to the MyllaollaoClub Loyalty Program.

Please read the Privacy Policy carefully to understand how llaollao collects, uses and discloses information about users, how to update or change your personal information, and how we communicate with you.

MyllaollaoClub Registration

You can register in the loyalty program by downloading the App and completing the registration form in-app. Only a person with the age of 14 or above is allowed to join.

To be eligible to join MyllallaoClub in accordance with these Terms & Conditions, you must register with an e-mail address or Facebook account that is unique and non-repeatable at the time you register at MyllaollaoClub. Registration in the loyalty program will generate a member code/number assigned by llaollao Malaysia, which is unique, personal and non-transferable.

The only way to join MyllaollaoClub is by downloading the App from App Store and Google Play to your Android or iPhone devices.

Passwords. Once the registration is done, the password you chose will be allocated to your account only. You agree that any person to whom your username or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) your account. Please be assured you are entirely responsible if you do not maintain the confidentiality of your password.

Valid E-mail Address. Your account must be registered with a valid personal e-mail address that you access regularly. We may require you to validate your account upon registration.

Closing Accounts. Subject to any other provisions hereinafter contained, we reserve the right to terminate or lock your account if you are seen disrupting the App in any way.

Earning Points

The rewards that are available to you in MyllaollaoClub are based on the number of Points that you earn. You can earn Points by making a purchase with MyllaollaoClub at any participating llaollao stores in Malaysia before completing each transaction.

You will earn Points based on the value of llaollao products you purchase:

      5 points. Petitllao.

     10 points. Small Tub.

     15 points. Medium Tub & Smoothie.

     20 points. Sanum, Smoothie Plus & Large Tub.

     30 points. Takeaway (500gm)

 

Tier System

In MyllaollaoClub, there are (3) different tiers,

Petitllao Tier. New user will begin at this tier with no additional benefit.

Medium Tier (150 lifetime points). The medium tier with a minimum benchmark at (150) points earned during the lifetime of the user account. User at this tier gets to enjoy extra (1) Points for each purchase made.

Sanum Tier (200 lifetime points). The highest tier in MyllaollaoClub with a minimum benchmark at (200) points earned during the lifetime of the user account. User at this tier gets to enjoy extra (2) Points for each purchase made.

 

 

Points Expiration

Points accrued in your MyllaollaoClub account expire (180) days after the previous transaction account is inactive. For example, if your account is inactive from 1 April 2020, your points will expire on 27 September 2020. You can view and track your Points balance and available rewards, as well as any additional benefits for which you are eligible as a MyllaollaoClub member.

Points Redemption

As a member of MyllaollaoClub, you are eligible to redeem Points for complimentary llaollao products at all llaollao participating stores in Malaysia as follows:

     80   points may be redeemed for (1) free RM5.00 cash voucher.

     150 points may be redeemed for (1) free Small Tub.

     200 points may be redeemed for (1) free Medium Tub.

MyllaollaoClub rewards are one way in which llaollao Malaysia endeavors to reward and thank loyal customers for patronizing the business and purchasing llaollao products. Members are able to earn and accumulate Points that can be redeemed for MyllaollaoClub rewards at participating llaollao stores in Malaysia and are eligible to receive certain additional benefits.

Exclusions to Earning Points

You may not earn Points in connection with certain types of beta or promotional programs. In addition, you cannot earn Points on purchases of seasonal or limited-edition products unless stated otherwise.

Additional Benefits of MyllaollaoClub Rewards

As a MyllaollaoClub member, you are eligible for the following additional benefits:

Birthday Reward. On your birthday (as registered in your MyllaollaoClub account), you will receive (1) complimentary llaollao product. Birthday Reward item may be on a seasonal limited-time basis, llaollao Malaysia may introduce a new Birthday Reward item. Refer to the exclusive deal section in-app for the latest Birthday Reward available.

To qualify for your Birthday Reward, you must provide your birthdate in your MyllaollaoClub account information, and make at least (1) Point-earning transaction prior to your birthday each year. Your Birthday Reward in a form of e-voucher will be automatically added to your MyllaollaoClub account on your birthday and is valid (10) days from the date of issue.

Early or extended access to certain promotions and offers. llaollao may offer MyllaollaoClub members early or extended access to special menu products or discounts.

Personalized offers and vouchers. Special offers may be distributed or announced through social media or in-app notification. You may be required to opt-in and activate special offers via MyllaollaoClub app. Some special offers may be customised based on your purchase behaviours and preferences and may include periodic discounts on llaollao products. Special offers may have certain restrictions, including expiration dates and short, time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to present your MyllaollaoClub reward in order to redeem the offers. Read each offer carefully for specific details, expiration dates, limitations, and restrictions.

Member’s Day, Double-Point Day. As a MyllaollaoClub member, you are eligible for (1) double-point day annually. llaollao will notify or announce the designated date of the Member’s Day on its social media platforms and in-app notification. llaollao reserves the right to exclude certain products from Member’s Day eligibility and to modify the benefits.

llaollao reserves the right to change the number and type of additional benefits offered to members of MyllaollaoClub in its sole discretion at any time.

Important Note

These Terms and Conditions are governed by and are to be constructed in accordance with the laws of Malaysia and you hereby agree to the exclusive jurisdiction of the Malaysia Courts for any legal action in relation to these Terms and Condition.

There is no participation or membership fees associated with MyllaollaoClub. Points accrued in connection with MyllaollaoClub are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with MyllaollaoClub cannot be combined with any other offers or discounts that are applicable to Rewards for which you are redeeming such Points, unless otherwise expressly indicated by llaollao.

Your Points, Rewards, and E-vouchers registered to your MyllaollaoClub account, and your MyllaollaoClub account is personal to you and may not be sold, transferred or assigned to, shared with, family friends or others, or used by you for any commercial purpose. You may have only (1) MyllaollaoClub account that is personal to you.