Terms and Conditions
MYLLAOLLAOCLUB TERMS OF USE AND AGREEMENT
IMPORTANT NOTICE
THE USE OF THE LLAOLLAO MALAYSIA LOYALTY PROGRAM – MYLLAOLLAOCLUB CONSTITUTES AN IMPLICIT ACCEPTANCE OF THESE TERMS OF USE (“TERMS”). THIS IS A BINDING LEGAL AGREEMENT BETWEEN THE USER (“USER”) AND PETRA EMPIRE SDN BHD (1151810-X), A SUBSIDIARY OF WOODPECKERS GROUP SDN BHD (1299372-H), GOVERNING THE USE OF THE MYLLAOLLAOCLUB APP. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE DOWNLOADING, INSTALLING, OR JOINING THE PROGRAM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST DISCONTINUE ACCESSING OR PARTICIPATING IN THE PROGRAM IMMEDIATELY.
PART ONE: MEMBERSHIP AND LOYALTY PROGRAM MECHANICS
1. Corporate Structure & Program Scope
The myllaollaoclub mobile application (“the App”) and its associated loyalty program are owned and operated by Petra Empire Sdn Bhd (1151810-X), a subsidiary of Woodpeckers Group Sdn Bhd (“WPG”). The loyalty program offers customers rewards, promotions, discounts, and exclusive vouchers through purchases made via the App at participating llaollao establishments in Malaysia. The value associated with loyalty points is promotional, holds no cash or credit value, and is not insured or guaranteed by any entity.
2. Eligibility and Registration
Age Restriction: Only individuals aged 14 and above are permitted to register an account and participate in the loyalty program. If you are between the ages of 14 and 17 (a minor), you represent and warrant that you have obtained the explicit permission of your parent or legal guardian to open an account, accept these Terms and participate in the program.
Deemed Representation: By permitting a minor to access or use the App, the parent or legal guardian agrees to be bound by these Terms, assumes full legal and financial liability for the minor’s account activity and explicitly consents to the processing of the minor’s data as set out in our Privacy Policy.
Account Uniqueness: To register, you must provide a valid personal mobile number that is unique and has not been previously registered on the platform.
Account Character: Registration generates a unique member code/number assigned by llaollao Malaysia. Membership levels, accumulated points and rewards are strictly personal, non-transferable, non-assignable and cannot be shared or sold. A User may only maintain one (1) active account at all times.
3. Security, Passwords, and Mobile Verification
Account Confidentiality: You are entirely responsible for maintaining the confidentiality of your app password and login credentials. Any person accessing your account using your verified password or credentials shall be deemed authorized to act as your agent.
Verification: A Transaction Authorization Code (TAC) or One-Time Password (OTP) will be sent via SMS to your registered mobile number to authenticate account detail changes or high-security actions. You are solely liable for any unauthorized or fraudulent transactions resulting from your failure to protect your device or credentials.
4. Point Accumulation and Employee Restraints
Earning Points: Points are earned by making eligible full-price purchases at participating stores before the transaction is finalized, in accordance with program guidelines. Screenshots, printed barcodes or unauthorized third-party digital copies are not valid for point accumulation or processing.
Employee Integrity: To prevent conflicts of interest, all employees of WPG and its affiliates are strictly prohibited from manually modifying, adding or manipulating points balances for personal or customer accounts outside verified purchase transactions. Any employee found engaging in unauthorized point manipulation will face immediate major disciplinary action. Users are encouraged to report any irregular staff behaviour to customer care.
5. Inactivity and Forfeiture
Membership points will remain active provided you complete eligible transactions within the periods stipulated by your membership tier. If an account remains completely inactive (no qualified purchase transactions) for a continuous period of 365 days, all accumulated points will be automatically forfeited without notice. Forfeited points cannot be reversed, refunded or exchanged under any circumstances.
6. Complaint Handling and Account Adjustments
The Company reserves the right to correct the points balance of any account if a clerical, technical, or accounting error is identified. If you dispute an account correction or transaction entry, you must notify our Customer Care Team via the App within thirty (30) days of the transaction date. We will investigate and communicate the results to you. The Company will have no liability for errors reported after the 30-day window.
7. Account Deletion and Termination
User Deletion: You may request the permanent deletion of your account at any time directly through the in-app deletion feature.
Company Termination: We reserve the right to immediately lock, suspend, or permanently terminate your account if we discover system disruption, fraudulent point acquisition, automated bot exploitation, or any behaviour that violates these Terms or our acceptable use policy.
8. Additional Membership Benefits
Eligibility: To qualify for the Birthday Reward, you must provide your accurate birthdate in your myllaollaoclub account information and complete at least one (1) eligible purchase transaction during your designated birthday month.
Issuance: Upon completing the required purchase transaction within your birthday month, a complimentary Birthday Reward e-voucher (valid for a specific or seasonal product as determined by the Company) will be issued directly into your App under the “My Rewards” section.
Validity: The Birthday Reward e-voucher is valid strictly for fourteen (14) days from the exact date of issuance. Any unredeemed voucher after this 14-day window will automatically expire and cannot be extended, reversed, or exchanged for cash or points. The Company reserves the right to substitute the Birthday Reward item at any time based on seasonal menu updates or product availability.
PART TWO: LEGAL AND REGULATORY COMPLIANCE
9. Personal Data Protection Act 2010 (PDPA)
By utilizing the App and participating in the loyalty program, you acknowledge and agree that the Company will collect, transmit, store, and process your personal data (including location data, purchase histories, and device information) to facilitate app functionality. You explicitly agree that such data processing may involve the cross-border transfer, routing or accessing of your personal data by our international brand headquarters and affiliates in Spain for reporting, analytics and operational support purposes. All processing activities are executed strictly in compliance with the Personal Data Protection Act 2010 and the myllaollaoclub Privacy Policy, which is incorporated by reference into these Terms. For any updates, data corrections, or erasure requests, you may contact our data team at llaollaomy@woodpeckers.asia.
10. Acceptable Use Policy
You agree not to use the App, its content, or services in any manner that is unlawful, fraudulent, or deceptive. Prohibited activities include, but are not limited to, introducing malicious viruses, using automated scraping systems (such as robots or spiders), attempting unauthorized network access or exposing servers to excessive traffic loads. Breach of this section gives rise to immediate termination of service and potential civil or criminal liability.
11. Prevention of Fraud and Illicit Activities
Compliance: The User agrees not to utilize the App, loyalty points or rewards for any unlawful, deceptive or fraudulent commercial transactions.
Monitoring and Enforcement: The Company reserves the absolute right to monitor account activities and transaction profiles. If we reasonably suspect that an account is engaged in suspicious transactions, points manipulation, exploitation of system vulnerabilities, or utilizing illicitly obtained funds or payment methods, the Company may without prior notice or liability, immediately suspend, lock or permanently terminate the account, forfeit all accumulated points and refuse service.
Legal Cooperation: The Company reserves the right to report any suspected fraudulent or illegal activities to the relevant law enforcement agencies, regulatory bodies, or financial institutions in accordance with applicable Malaysian laws.
12. Indemnification
You agree to defend, indemnify, and hold harmless Petra Empire Sdn Bhd, Woodpeckers Group Sdn Bhd, their affiliates, international brand headquarters, officers, directors and employees from and against any third-party claims, liabilities, losses, damages, fines and legal fees arising from your misuse of the App, your violation of these Terms or your infringement of third-party proprietary rights.
Where the User is a minor (under the age of 18), the parent or legal guardian who has permitted or facilitated the minor’s registration assumes joint and several liability under this Section. The parent or legal guardian explicitly agrees to fully indemnify the Company for any system disruptions, fraudulent point acquisition, unauthorized transactions or legal non-compliance resulting from the minor’s interaction with the App.
13. No Warranties
The App and its content are provided on an “as is” and “as available” basis without express or implied warranties of any kind. To the maximum extent permitted under Malaysian law, the Company disclaims all warranties, including merchantability, data accuracy, fitness for a particular purpose or that app access will remain uninterrupted and error-free.
14. Force Majeure
The Company shall not be held liable or responsible for any failure, delay, or interruption in the performance of its obligations under these Terms, including but not limited to the inability to access the App, accumulate points, or redeem rewards, if such failure or delay is caused by events beyond the Company’s reasonable control. Such events (“Force Majeure Events”) include, but are not limited to acts of God, severe natural disasters, pandemics or epidemics, national emergencies, government-mandated lockdowns or movement control orders, riots, acts of terrorism, strikes, telecommunications network failures, third-party server outages, or catastrophic cyber-attacks. In the event of a Force Majeure Event, the Company’s obligations shall be suspended for the duration of the disruptive event.
15. Feedback and User Submissions
Ownership Transfer: By submitting any ideas, feedback, suggestions, reviews, concepts or proposals regarding the App, loyalty program or our products (collectively, “Feedback”) to the Company through the App, email or any other communication channel, you agree that such Feedback is non-confidential and non-proprietary.
Assignment of Rights: You hereby irrevocably assign and transfer to the Company all worldwide rights, titles and interests, including all intellectual property rights, in and to the Feedback. The Company shall be entitled to the unrestricted use, modification, commercialization, exploitation and dissemination of the Feedback for any purpose whatsoever, commercial or otherwise, without any acknowledgment, notice or financial compensation to you.
16. Limitation of Liability
The Company will not be liable for any indirect, incidental, or consequential losses, including loss of profits, goodwill, or business opportunities arising out of this agreement. We are not responsible for delays, system anomalies, or errors resulting from circumstances beyond our reasonable control, or losses resulting from your failure to implement reasonable device security measures.
17. Governing Law and Jurisdiction
These Terms are governed by, and construed in accordance with, the laws of Malaysia. You irrevocably submit to the exclusive jurisdiction of the courts of Malaysia to resolve any dispute or legal action arising out of these Terms or your use of the App.
18. Severability and Complete Agreement
If any individual provision within these Terms is deemed invalid or unenforceable by a court of law, that specific provision shall be severed, and its removal will not affect the validity or enforceability of the remaining provisions. These Terms constitute the complete and exclusive agreement between the User and Petra Empire Sdn Bhd regarding the myllaollaoclub loyalty program, superseding all prior proposals or communications.
19. Amendments to Terms
The Company reserves the right to modify or replace these Terms at any time at its sole discretion. Updated versions will be posted visibly within the App. Your continued interaction with the App following the posting of modifications constitutes your formal acceptance of the updated Terms.